PC Support


Sorry you are having issues on PC. Let’s try to resolve your problem. Let’s just check some things first…

 

*Firstly do you meet our min spec?*

OS: Windows 7/8.1/10 (64-bit versions)

Processor: Intel Core i3

Memory: 8 GB RAM

Graphics: nVidia GTX 480, AMD Radeon 7870

Storage: 10 GB available space

*Requires OpenGL 4.5, Intel cards are not supported.

*Core 2 CPUs and below are not supported

 

*Secondly, have you updated your drivers for your GFX card?*

AMD

nVidia

 

*Thirdly, have you restarted Steam and No Man’s Sky?*

We just updated moments ago to include the VC++ Redist 2010 (which was causing many issues).

 

*Still having problems?*

Please mail support@hellogames.co.uk with the following three details…

 

1) Specify the issue you are having.

2) Please list your PC Spec:

OS: []

Processor: []

Memory: []

Graphics: []

 

3) If you are having a crash a crash dump will most likely be put into this folder:

C:\Users\<user>\AppData\Local\Temp

(it will be called something like NMS_crash_1471005374.dmp)

 

Please attach this to the email sent to support@hellogames.co.uk .

 

Thank you.